FAQs
Got questions? We've got you.
This page covers everything you need to know about Medlux- from sizing and fit, to shipping, returns and ordering.
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Do you offer free returns?
Yes! You can return any unworn, unwashed item, with tags, in its original packing, within 14 days of receiving it.
To start a return contact us at info@medluxscrubs.com.au. We will send you a return label with instructions.
Do you offer exchanges?
We don't currently offer exchanges. If you need a different size or colour, simply return your unworn item for a refund and place a new order for the piece you'd like instead.
When will my order ship?
We ship orders within 1 business day of receiving your order.
How long will my order take to arrive?
Delivery times depend on your location but within Australia, standard delivery will take between 3- 7 days and express delivery within 1-3 days. Our warehouse is located in Melbourne.
Do you ship internationally?
Right now we ship Australia- wide only
How much does shipping cost?
We offer free standard shipping on orders over $80 (otherwise its $11).
Express shipping is $16 for all orders.
Can I track my order?
Yes, you will receive a tracking link as soon as it's received by Australia post (usually next business day).
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex) as well as PayPal, Afterpay, Apple pay, Google pay and Shop pay.
How does the sizing run?
The top runs true to size, with a tailored, slim fit.
The pants run a little small, particularly through the hips. We recommend sizing up unless you like to wear them more snug.
You can find detailed measurements in the size guide on each product page.
If you are not happy with the fit we do offer free returns.
What makes Medlux scrubs different?
At Medlux, we wanted scrubs that actually fit your lifestyle- flattering, premium and designed with the details healthcare professionals live in every day.
Our custom lyocell fabric blend was developed to be ultra-soft, breathable, moisture- wicking, odour-resistant, and resistant to fading or pilling. It's stretchy enough to move comfortably in.
They're designed to move with you, keep your fresh and cool through long shifts, without every looking "boxy".